Gym & wellness frequently asked questions.

PRACTICALITIES

Where is the Gym & Wellness located?

Address / Boulevard du Souverain 25, 1170 Watermael-Boitsfort
Located on the second floor of Mix. Access either through the stairs or through the elevators.

Park your car

MEMBERS

Parking C on Tenreuken is free of charge for members after registering your license plate at the Gym & Wellness front desk (maximum duration of 3 hours). To access the Gym & Wellness from the parking C simply follow the Mix signage, either via the elevator or the atrium, to reach the 2nd floor.

  • Parking C / Gym & Wellness
  • Address: Tenreuken, 1170 Brussels
  • Take the ramp in the middle
  • Register your license plate in advance at the Gym & Wellness front desk
  • Check the Izix app beforehand to verify availability, and use it as a remote control if plate recognition does not work

 

Additional options: 

Boulevard 36 parking is also available to members (entrance located at Boulevard du Souverain 36).

 

Parking A: Access after 5:30 pm and on weekends. Ramp on the left.

 

NON-MEMBERS

 

For our non-member visitors, access to the paid Indigo Parking (Entrance B) is available at Boulevard du Souverain 25/1, 1170 Watermael-Boitsfort.
Additionally, many surrounding streets near Mix offer free blue-disc parking for up to two hours.

Park your bike

Parking C / Gym & Wellness

-address / Tenreuken, 1170 Brussels
-take the ramp on the right

Are kids allowed in the Gym & Wellness?

Kids are not allowed. Access exclusively for adults minimum 18 years old. This applied to all the infrastructures of the Gym & Wellness (open gym, wellness, studios, and pools).

Contact the team

Members can contact us anytime any moment for information, the Front desk team will help you get all the information you need during your visits.
mail / members@mix.brussels
-phone / +32 2 669 48 10

Non-members can contact us,
mail / hello@mix.brussels

Memberships

How can I become a member?

It’s simple, registration is done online. Just fill in the membership form under the Membership tab to join the club.

 

Please note that the Gym & Wellness is exclusively accessible to our members.

 

  • Your subscription is billed monthly.
  • A quarterly invoice option is available (see details below).
  • Your membership can begin on any day of the month, first payment covers the prorata of the current month and the subscription fees. 
  • You will receive your member badge, which grants access to The Mix and to the lockers.
  • Download our app Mix Brussels to access all information and book your favorite classes.
How to visit or talk to a sales?

You’re welcome to visit the club on weekdays, Monday to Friday, between 9:00 am and 5:30 pm — no appointment needed.

If you’d like to schedule a visit at another time, you can do so via this link: BOOK A VISIT. 

A dedicated staff member will be happy to give you a tour of the facilities and answer all your questions.

You can also arrange a call with our Sales team through this link: BOOK A CALL. 

When will the first payment be made?

You can choose your subscription start date, any date of the month up until the first day of the next month. If you set it for a later date, we’ll adjust it manually.

 

Once your payment is made, you can activate your membership at the front desk. The initial payment will be a prorated amount for the remaining days of the current month.

 

Payment options: All debit and credit cards are accepted (no cash payments).

 

After that, all payments will be processed around the 1st of each month. For monthly direct debits, only European IBAN accounts are supported.

 

Company billing: If you have provided your invoicing details through the following link: https://noteforms.com/forms/invoicing-details-rpsipf, you will receive your invoice by email on a quarterly basis.

How can I cancel my subscription?

To cancel your subscription, you must give us three (3) months’ notice.

Your request for cancellation must be sent by email to Mix’s management members@mix.brussels.

The notice period starts on the first day of the month following the month in which Mix received and validated your request to terminate the subscription.

Contact / members@mix.brussels

Is it possible to receive an invoice with the subscription?

Of course, for companies only! Once subscribed you can fill in the following form.
The invoices are sent quarterly at the end of each quarter (March, June, September, December).

What is the VAT rate for membership ?

The Club membership includes access to our flex-desk coworking library, offering a lifestyle that combines work and sport. The VAT on the Club membership is 21% as it is not exclusively related to the gym.

 

For Health, Young and Light memberships, the VAT rate is 6%.

Non-members and trials

Trials or day access are not available for non-members. However, if you wish to visit the club and learn more about it, you can book a visit with our Sales team BOOK A VISIT.

 

Nevertheless there are several ways to access the club without being a member:

 

  • Book a night at our hotel: Your stay includes access to the gym and wellness facilities. No access to group classes.
  • Book a massage and add a day pass: For €50, you can add day access to the gym and wellness on weekdays (Monday to Friday) from 9:00 am to 5:30 pm. No access to group classes.
  • Sunday Brunch & Workout: Available Sundays only, this offer includes Gym & Wellness access from 11am to 10pm. No access to group classes. Booking through the following link: https://mix.brussels/gift-cards/
  • Be invited by a member, who can purchase a day pass for €60. The guest must be accompanied by the member at all times. Group classes cannot be booked, but guests may join a class if the member participates and spots are available.
How can I book the Brunch & Workout?

The Brunch & Workout is only available on Sundays, this offer includes Gym & Wellness access from 11am to 10pm. No access to group classes. 

2 brunch services at 11.30am and 1.30pm. No reservation required, purchase either at Romeo on the visit day or through the following link.

How can I book the massage & access to the Gym & Wellness?

Book a massage via Uperform and add a day pass: For €50, you can add day access to the gym and wellness on weekdays, Monday to Friday only, from 9am to 5.30pm. No access to group classes.

Gym & Wellness

The facilities

Our sports area covers more than 5500m2 and is situated on 3 floors of Mix. Within the Gym & Wellness:

-350 weekly group classes across 8 dedicated studios
-open gym equipped with Technogym appliances
-CrossFit and boxing Stride studios
-a recovery and stretching area
-wellness facilities: saunas, hammam, ice bath, salt cave, and more
-indoor and outdoor swimming pools of 25m
-a multidisciplinary wellness and performance center health & performance, offering massages and therapy
-a coworking flex desk
-lively community events
-outdoor running and cycling hub

Rules

In our adult-only facility, changing in the locker rooms while wearing a swimsuit is mandatory. Please refrain from wearing shoes in the wellness area, and ensure you have a towel when using the saunas and loungers.

-access the pool & wellness area by the changing rooms
-mandatory to wear workout clothes
-swimsuits should not have pockets and not worn outside (no underwear under the swimwear)
-no shoes in the pool & wellness area
-smoking is prohibited (vapes included).
-mandatory to use lockers to store personal belongings and change in the changing rooms (don’t wander in a swimsuit)
-lockers in changing rooms are limited to 5 hours and open automatically afterward
-taking pictures of others is prohibited to respect the privacy and comfort of our members
-food, drinks, and glass containers are not allowed
-personal essential oils are not allowed in the wellness area (including sauna and hammam).

What are the gym's opening hours?

Whether you are an early riser or a late riser, Mix is open from 6.30am to 10.30pm every day of the week and at weekends and public holidays from 8am to 10pm. 

Last entry / weekdays at 9.45pm and weekends at 9.15pm.

What are the different group courses I can attend?

We have 10 immersive studios & areas where group classes are given regularly : Tatamis – Reformer – Movement – Burn – Cycling  – Boxing – Crossfit – Crosstraining area – Pool area – Bike Center

All dedicated to group classes, here are some of them:

HIIT / Barre / Stretch / Yoga / Reformer / Sculpt / Dance / Boxing / Functional training / Recovery / Pilates /  Triathlon preparation / Aqua bike / Aqua gym / Swimming trainings / Cycling / Outdoor rides / Running sessions / Crossfit / Hyrox / TRX suspension / …

How many group classes are given per day?

From then on more than 50 sessions are given by our coaches.
The classes are accessible to all Gym & Wellness members within their access hours. No access to non-members or hotel guests. No trials.
Group lessons membership can be booked via the app or you can look at the next week’s schedule here.

Can I invite a guest as a member ?

Only the Club membership includes one complimentary guest pass per month, allowing you to invite someone to spend the day with you at Mix.

 

For all other membership types, you can purchase a Guest Pass at any time for €60 to invite a friend.

 

Additional guest passes are also added to your profile on certain occasions:

 

  • Loyalty Guest Pass after your first month of membership (valid 5 months)
  • Loyalty Guest Pass after 4 months of membership (valid 5 months)
  • Birthday Guest Pass, on your birthday, you can bring one guest free of charge (valid only on the exact date, cannot be postponed)
  • Referral Guest Pass, for every person who signs up using your referral code, you will receive a Day Pass (valid 5 months)

 

Please note: Guests must always be accompanied by the member upon entering the club. Unaccompanied guests will not be permitted to enter.

What is the Health & Performance Center?

Operated by Uperform.

The health Center focuses on prevention, rehabilitation, and performance.

Therefore, for an additional fee, Uperform professionals are available for various services such as physiotherapy, massages, personal training or sleep coaching, if booked in advance.
Link to Uperform

 



What can I find in the Wellness area?

Step into our banya, sauna, hammam, ice cabin, and salt cave. Relax with a drink at the bar or enjoy a movie from the jacuzzi. We also offer both indoor and outdoor swimming pools.

 

With your membership, we provide one towel per visit, as well as hairdryers and care products. If you anticipate needing more than one towel, please feel free to bring an extra from home.

 

Plus, as a special touch, the relaxation area offers refreshing lemonades in the morning and evening drinks to unwind and catch up with friends.

Will I get my own personal training?

Every new member who signs up will receive a complimentary 1-hour intake session tailored to their unique needs, guided by one of our expert coaches.

 

For members with the Coworking Club membership, this coaching session is offered monthly.

Please note, this session serves as an introduction rather than a personal training session. Personal training sessions are available separately through Uperform and can be booked via this link : Book a personal coach session (https://mix.brussels/gym-uperform/)

Group classes booking

How early can I book workouts online?

For our Light, Young and Health members, class reservations are possible up to 5 days in advance, providing optimal flexibility to plan your schedule.

Club members enjoy an additional advantage, with the ability to book up to 7 days in advance, ensuring seamless schedule management for a tailored fitness experience.

Something came up. Can I cancel?

It is entirely possible to cancel a class, provided it is done at least 3 hours in advance. However, please note that failure to adhere to this time frame will result in a penalty.

After accumulating three penalties, the subscription will be suspended for a period of 2 weeks. It is important to emphasize that penalties are reset at the beginning of each month, providing a fresh opportunity to maintain regular and respectful participation.

Your desired class is full?

Don’t worry, you can join the waiting list. In the event of a cancellation, you’ll receive an alert, giving you the opportunity to rebook the desired class. Stay connected and don’t miss the chance to participate in your favorite session.

Group class rules 

Group classes are exclusively for members — no guests or hotel guests are allowed, except for the morning yoga class at 8:10 am, which is open to hotel guests for a fee of €5 (booking at the hotel front desk).

 

If fewer than 3 participants are registered 2 hours before the start of a class, the class will be cancelled and all registered participants will be notified.

 

Please respect the class start time, as the instructor may refuse entry to late arrivals.

Health & Performance by Uperform

What is Uperform?

Uperform offers a comprehensive approach to health and performance, based on the 4 pillars: movement, nutrition, mindset, and recovery.

The multidisciplinary team of specialist therapists work together to provide personalized health and performance programs tailored to each patient. Their mission is to prevent injuries, treat health problems and improve performance.

Therefore, for an additional fee, Uperform professionals are available for various services such as physiotherapy, massages, or sleep coaching, if booked in advance.

Link to Uperform

What services does Uperform provide?

A wide range of services: General and sports physiotherapy, nutrition coaching, psychology, osteopathy, massage, and many others including personalized training and monitoring programs.
Link to book your session

How can I book a massage?

Members and non members can book a massage through this link.

How can I book a session with a physiotherapist or osteopath?

Members and non members can book a session with a physiotherapist, an osteopath through this link.

OUR MEMBERSHIPS