Gym & Wellness House and class rules

Class booking policy

Classes are only available to Members. Members are those who have an active subscription with Mix whereas Clients are guests of the Hotel.

Classes must be booked in advance via the official Mix application (https://widgets.mywellness.com/facility/ac2063114/schedule/ac2063114).

By default, bookings are made available 5 days in advance unless otherwise specified. Some classes have special booking rules. Some membership packages may have priority access to bookings.

The “Booking” option allows you to reserve a seat.The “Add to waiting list” option allows you to add your name to the waiting list in case the session is full.

Members will be notified by email when their reservation is confirmed.
The reservation is confirmed (i) the client has booked a place, or (ii) after being placed on the waiting list, a place becomes available for him.

Booked sessions are valid until 5 minutes before the start of the session. Members who have booked a session are required to check-in with the instructor at the designated studio at this time. If a member is not present 5 minutes after the start of the class, the booking will be canceled and considered as a “no show,” and any remaining space will be offered to members who have been added to the waiting list, or who are waiting at the studio, and a penalty will be applied to the Member’s account.

Classes cancellation policy

If the Member is unable to attend a session for which he has booked a place or has been added to the waiting list, he must cancel his booking via the application no later than 3 hours before a session. Any cancellations made less than 3 hours before the beginning of class will be considered as a “late cancel” and a penalty will be applied to the Member’s account. Cancellations are not accepted by phone or email. If a member is not present 5 minutes after the start of the class, the booking will be considered as “no show”, and any remaining space will be offered to members who have been added to the waiting list, or who are waiting at the studio, and a penalty will be applied to the Member’s account. After 3 no shows/late cancels within 30 days, you will be unable to book classes for a period of 15 days. In the event of a Late Cancel or No Show, a penalty will be applied to the Member’s account.

In order to respect everyone’s practice, no late entries are allowed and it is strongly discouraged to leave the session early. Mix reserves the right to refuse access to the studio(s).

Group Class Rules

Mix makes every effort to deliver sessions and services on time as advertised. However, the studio schedule is subject to change without any refund to the Members.

Theft, loss, damage and injuries

Participation in our activities or use of our facilities carries inherent risks, including the risk of injury.

You voluntarily assume all such risks and release Mix from any liability for injuries or accidents.

We are not responsible for the loss or damage of personal property on our premises.

Follow safety guidelines and conduct yourself respectfully while on our premises.

In case of injury, you authorize us to seek necessary medical attention, and you are responsible for associated costs.

Dress Code and behavior

It is mandatory to wear workout clothes.

Guests are required to use the towels in the sauna and salt room. Showers are required before entering the Spa and Pool.

Swimsuits should not have pockets and should not be worn outside. No underwear should be worn under the swimwear.

Shoes are not allowed in the pool and wellness area.

Privacy and behavior

It is mandatory to use lockers to store personal belongings and change in the changing rooms (please do not wander in your swimsuit).

Taking pictures of others is prohibited to respect the privacy and comfort of our members.